Luma Creative Ltd, and our fulfilment partner, Dovetail Services Ltd, are committed to protecting your privacy and maintaining the security of any Personal Information received from you. We strictly adhere to the requirements of UK data protection legislation.
1 What Personal Information do we collect?
1.1 We will collect Personal Information such as your name, telephone number (mobile and landline), address, delivery address (if different) and email address when you place an Order. This allows us to process and fulfil your Order. You have the option to withhold Personal Information that is not required for the Order process. When submitting an Order your Personal Information will be collected by Dovetail Services Ltd, a third party acting on our behalf that processes our sales (“Dovetail”). We may monitor and record any telephone calls to ensure we follow your instructions correctly and to improve our service.
1.2 For the avoidance of doubt, we do not hold your payment information, including your account number, anywhere on our databases, servers or records. In line with our duty as a Data Controller under the Data Protection Act 1998, we will take steps to ensure, as far as reasonably possible, that Dovetail, and as far as we are able, any third party payment gateway protects your Personal Information in accordance with the Data Protection Act 1998.
1.4 Anonymous data may be recorded for the purpose of reporting web traffic statistics, advertisement ‘click-throughs’, and/or other activities on our sites.
2 How do we use your Personal Information?
2.1 Any Personal Information which you provide to us shall be used only for the following purposes and shall not be kept longer than as is necessary to fulfil these purposes:-
2.1.1 to process your Orders, and let you know of important things that affect you, for example changes to the Website;
2.1.2 to understand what you want and provide you with better products, services and information and to notify you by email, post or telephone of any products or special offers which Luma provide, unless you state that you do not want to receive marketing information by ticking the appropriate box. The information which we provide to you may be about products or special offers which are different to the products you have purchased from us. If you have agreed to receive this, but no longer want to receive marketing of this nature you can opt-out by contacting firstname.lastname@example.org, or by calling us at 01795 414913
2.1.3 to carry out research (for example, market research);
2.1.4 to manage competitions and contact the winners, and
2.2 We follow strict security procedures in the storage and disclosure of your Personal Information which you have given us, to prevent unauthorised access in accordance with UK data protection legislation.
2.4 We may disclose your Personal Information to some employees and companies working on our behalf for the purposes set out in Clause 2.1. Where we use third party companies to process your Personal Information on Our behalf, these companies are bound by strict contractual provisions with us and have no right to use your Personal Information except on our behalf and only for fulfilling the task they have been contracted to do.
2.5 We may disclose your Personal Information to third parties if we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Information held by us, about our customers will be one of the transferred assets.
3 Updating your Personal Information
3.1 We aim to keep the Personal Information We hold about you accurate and up-to-date. If you tell us that we are holding any inaccurate Personal Information about you, we will delete it or correct it promptly.
Please email us at email@example.com, or call us at 01795 414913 to update your Personal Information.
4 Accessing your Personal Information
If you would like access to the Personal Information that we hold about you, you can do this by emailing us at firstname.lastname@example.org. There may be a nominal charge of £10 to cover administration costs.